-
Cairns & Port Douglas Explore New Zealand, Australia & Fiji!
-
Marcello De Carolis said... We recently joined a trip that included the option of a scuba dive. Before making our final decision, we spoke with a crew member on the boat and were told there would be no problem if we decided not to proceed with the dive. However, during the safety briefing we realized the instructions were given in a language we were not comfortable with. Since diving requires clearly understanding all safety procedures, we felt it would be irresponsible to participate without fully understanding the briefing. We therefore chose not to do the dive. Importantly, we did not use the service and our decision did not affect the operation, as other passengers were able to join and pay for the dive on the boat. Unfortunately, despite explaining this situation, the company refused to refund the AUD 65 per person (AUD 130 total) that we paid for the dive. While the trip itself was enjoyable, this experience was disappointing. In our view, charging for a service that was not used—especially when the decision was based on safety and after being told there would be no issue canceling—is not a fair outcome for customers.
.JPG)
More Deals for You Customers who booked this also liked these amazing deals
Outer Great Barrier Reef Snorkel Day Tour - Superyacht Evolution - Cairns
.JPG)
Fitzroy Island Ferry 11am - 5pm Day Trip - Departs Cairns
Copyright © 2026 Bookme Limited.
Delete your content?
This item will be deleted immediately. You can't undo this action.
Continue with Facebook