Relax and indulge at Ōpuke Thermal Pools & Spa
Pools were stunning, out o f season so not busy. Did have an issue where I'd made a booking months in advance through getyourguide and I had to pay closer to the time. As I couldn't find any email or confirmation of the booking, I booked through Bookme and it happened to be cheaper. Booking was for the same day and time. Got a notification from getyourguide to say they were going to debit my account and I cancelled that booking. Opuke for some reason had cancelled both the getyourguide booking (that I'd cancelled) and my new booking through Bookme. When I arrived at Opuke and mentioned the time of my booking, name and surname the consultant advised she couldn't find me in the system. She asked for my email address, still said she couldn't locate me...but then found both bookings had been cancelled. No idea why both separate bookings, booked on different dates were both cancelled and why I had to be interrogated at reception in front of other consultants and other visitors about who I booked through etc. I was further told that I'd probably still be charged by getyourguide, because Opuke has already charged them, all while getyourguide has messaged to acknowledge no payment was made, booking wasn't finalized. This whole interaction left a bad taste. If it wasn't for this, I would've given a 5 star review
We enjoyed a lovely soak on a Monday morning in the Discovery pools. It was quiet as not the holidays or weekend. The Tranquility pool was quite busy, was really happy to have chosen the Discovery option
Had a superb visit to the Discovery pools at Opuke, Methven. Facility, staff and location all excellent. I would highly recommend
Beautiful pools, changing and toilets. Great views of mountains. Pools just right temperature and clean. Just don't get a coffee while you're waiting for your time as it took 20 mins to get the coffee so it ate into our time and had to chug the coffee and there was only 6 other people there hate to see it when busy.
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Chris from New Zealand wrote on 24 November 2024
Good experience
We tried the Discovery pools for 2 hours for the first time. There were a good variety of pools. The facilities were clean. We liked the unisex approach in the changing rooms and toilet facilities. The staff were friendly. Parking was easy.