Join us for a magical stellar evening with New Zealand’s only guided hot pools and star gazing experience!
Thank you for your awesome feedback. We are really pleased to know that our guides could pass on their knowledge, and you learnt a lot about our amazing night sky. The pools are nice and relaxing, and they are the best way to enjoy the stars. We hope to see you again in the future.
Hot pools good and got to see stars. No star gazing though. Would have preferred star gazing first than pools after to listen to stories Was meant to be on 1215am tour. Staff contacted to advise earlier better weather so agreed. I felt staff wanted to finish early because skies were clearer at 12pm
Thanks for your feedback. We're glad you enjoyed the hot pools and seeing the stars, but we're sorry the experience didn’t meet your expectations. Occasionally tour times or formats may change for operational reasons, as outlined in our terms and conditions. We appreciate you sharing your thoughts and will pass this on to the team.
Cool experience! We were lucky to have clear skies while learning about the stars and using the telescopes. It did cloud over later while we were relaxing in the hot pools. Great tour guide too!
Sadly the weather was not on our side and it was cloudy for our activity. Instead of outdoor stargazing we had vr headsets - which were quite lame as a replacement. Then we got to go in the hot pools for about 50mins. It was fun, just not really worth the price since we didnt get to do the main part.
Average experience- too expensive for what you get. Would not do it again, even with a clear sky. Guide has good knowledge, but bit hard too follow if you are not a native english speaker. Guest Service experience could be better I experienced some mansplaining. Not cool. Missing some female staff here as well.
Thanks for sharing your feedback. We're glad to hear you found the guide knowledgeable, but we're sorry the experience didn’t fully meet your expectations. We appreciate your comments about the guest service and communication and will share this feedback with our team as we continue working to improve the experience for all guests.
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jugal017 from India wrote on 22 April 2026
The best stargazing experience ever
Our Guides were very informative and knowledgeable. The best part was to get to hear the stories of how people named the stars and the history of Maori culture related to the stars while bathing in the hot pools.