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Perth Explore New Zealand, Australia & Fiji!
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Leefy and Jayne Leef said... Extremely disappointing experience. My partner and I booked and paid for the Taste of the Valley wine cruise through a third-party booking provider. We were really looking forward to the day and made sure we arrived at Barrack Street Jetty on time for the cruise. When we arrived, we were told that Captain Cook Cruises had no record of our booking. We were therefore unable to go on the wine tour at all. What made the situation worse was that I never received a confirmation email directly from Captain Cook Cruises. As customers, we had paid for the experience and had every reason to believe our booking had been properly processed. We organised our day around this tour, travelled into Perth, arrived at the correct location on time and were then left standing at the jetty being told there was no booking for us. Whether the failure occurred with the third-party booking provider or in the communication between the companies, that should not become the customer’s problem. We have requested a full refund, but a refund doesn’t give us back the day or the experience we had planned together. Very disappointing and definitely not the way a paid booking should be handled.
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