sarahm44 said... The bikes weren't clean on pick up and we were advised it would take 3.5 hours to do a round trip to Gibbson Valley (with x2 kids in tow) When we got to Gibbson Valley 2 of our ebikes were already on 2 bars... i was concerned we would not make it back to town so i called and they assured me that they had been fully charged and if we needed pick up that would be an extra $25. Considering the other 2 bikes were on 4 bars and had been used on turbo vs the other bikes my husband and i were on, 2 bars and used conservatively it didn't make sense. LUCKILY some friends were at the winery and dropped us off in Arrowtown as i was worried we wouldn't make it back - x2 bikes ran out of power just as we got to town. We dropped bikes off before the closing time to find the shop closed and a note to leave bikes locked up. No one had bothered to call us to check if we did in fact need a pick up. Customer service was completely missing here and would not recommend.
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