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Gift Kaitiaki Adventures - Kaituna Whitewater Rafting

4.9
410

Gift this fantastic experience, and create memories to last a lifetime.

Take on the challenge of a thrilling rafting adventure with Kaitiaki Adventures - Rotorua’s White Water Rafting Specialists.

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Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme

Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme

4.9

410 reviews

Showing all 410 authenticated Bookme reviews

michaelf3 from New Zealand wrote on 23 June 2025

Highly recomend!

Absolutely amazing trip with a great tour guide. Great activity for adventure lovers. Would have happily done the rafting twice!

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From Kaitiaki Adventures - Kaituna Whitewater Rafting

Thank you so much for the amazing feedback! We're thrilled to hear you had such a great time and that our guide helped make the experience memorable. We hope to welcome you back for a second time in future! Big Mihi from us at Kaitiaki

JN Brenko from Canada wrote on 22 May 2025

Perfect rafting experience

Had a lot of fun doing rafting with Kaitiaki Adventures. Best waterfall drop I’ve ever had!

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From Kaitiaki Adventures - Kaituna Whitewater Rafting

Thanks so much! Stoked you had a blast — and loved that epic waterfall drop! 🙌 Ngā mihi from the Kaitiaki whānau — come back anytime for round two! 🌊💦

Fitri Fadzlullah from New Zealand wrote on 19 May 2025

EPIC whitewater rafting

Great crew, awesome adventure. Sam and Caruzo rocks!

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From Kaitiaki Adventures - Kaituna Whitewater Rafting

Thank you so much for the awesome review! We're stoked you had an epic whitewater adventure — Sam and Caruzo will be pumped to hear your shoutout, they definitely rock! Hope to see you back on the river for another unforgettable ride soon. Big thanks from the whole Kaitiaki whānau — ngā mihi nui! 🌊🚣‍♂️🔥

Ditty from Saudi Arabia wrote on 24 June 2025

Unfriendly Staff

It was a terrible experience for me and my friends. We were treated very badly by the staff named Jack. We were excited and had hoping for a fun and safe experience but unfortunately, we were disappointed with the staff's behavior. The guide seemed disinterested or not happy seeing our group and we were met with sarcasm or ignored. The unprofessional behavior from the staff made the trip stressful instead of enjoyable. I was visiting from overseas and it was my first ever activity in New Zealand but I was very disappointed.

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From Kaitiaki Adventures - Kaituna Whitewater Rafting

Kia Ora DItty, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that things didn’t meet expectations, and please know your feedback is being taken very seriously. We’ve had a direct conversation with the team member involved and are taking the appropriate steps to ensure this kind of situation isn’t repeated. At Kaitiaki, we’re deeply committed to creating a safe, respectful, and unforgettable experience for all our manuhiri (guests). If you ever find yourself back in Rotorua, we’d love the opportunity to host you—our treat—and give you the true Kaitiaki experience you absolutely deserve.

Thara Peter from New Zealand wrote on 23 June 2025

Disrespectful behaviour by staff

“We experienced unprofessional and discriminatory behaviour from a staff member named Jack who was our guide during our first rafting trip. He was rude, frequently raised his voice at us, and made negative remarks directed at our group, while treating white customers more favourably. His conduct made the experience uncomfortable and disappointing.”

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From Kaitiaki Adventures - Kaituna Whitewater Rafting

Kia Ora Thara, We're so sorry to hear about your experience, and we take comments like this seriously. Please know that we’ve addressed the matter directly with the team member involved and will be taking necessary action to make sure this doesn't happen again. At Kaitiaki, we’re committed to providing a safe, respectful, and memorable experience for everyone, and your input helps us uphold those standards. Thank you again for bringing this to our attention, if you are ever back in Rotorua we would love for a chance to host you, ON US, to show you the true Kaitiaki experience you should have received.

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This award is evidence of a sophisticated tourism business that consistently exceeds visitor expectations. Their proactive leadership and management ensure the business's focus on continuously improving their economic, social and environmental performance to create genuine, constantly evolving and sustainable tourism experiences.

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When you see the Qualmark logo, your activity of choice is endorsed by New Zealand Tourism's official quality assurance organisation and backed by leaders in the industry. It's your trusted guide to iconic activities and experiences that are awarded for their exceptionally high level of quality, safety and sustainability.

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