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Rotorua & Taupo Explore New Zealand, Australia & Fiji!
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Sliding and splashing, the kids will love the supervised large swimming pool with small hydro slide and the family can also enjoy two Rachel Spring alkaline mineral hot pools.
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Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme
Great spot
Tash from
NZ
A must
p from
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Great
Zanda from
NZ
Great
Zanda from
NZ
Definitely worth it
katarinat3 from
NZ
Restore. Reset and Relax
from
NZ
Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme
Showing all 34 authenticated Bookme reviews
From Polynesian Spa - Family Pools
Thanks for that lovely feedback, we appreciate you visiting. Sorry about the work being done in the Family area, at least there was a lovely upgrade in the interim!
Tania Kearns from New Zealand wrote on 20 July 2026
Family wellbeing
Holiday time for the family so pop into have a soothing bath and spend time with the family. Felt alive after the bath. I recommend that everyone come in to experience the healing powers of the hot pools, awesome
From Polynesian Spa - Family Pools
Thank you for visiting, we appreciate you and the family choosing to spend time with us.
Christine from New Zealand wrote on 08 July 2026
Family friendly
Great pools. Good temperature and we loved our time there
From Polynesian Spa - Family Pools
Thank you, that's lovely feedback, hopefully you can visit again soon!
katherineroseh from New Zealand wrote on 26 September 2025
Reasonable price
It was so and so maybe because we just tried the family pools. Which is chaotic since we have kids and other kids. But if we should have tried the deluxe and pavilion ones maybe we will give a better rating. There is a waiting time of 45mins to be able to enter the family room. I just hope they make a time limit for 2 hours just so booking time be followed. But water is great and hot.
From Polynesian Spa - Family Pools
Thank you for sharing your feedback. The Family Pools can be lively during school holidays, and we do note expected wait times online at those peak periods. There’s no time limit for entry, so families can enjoy their visit at their own pace. We’re glad you enjoyed the mineral waters and hope you might try the Deluxe Lake Spa or Pavilion Pools next time for a quieter experience.
S Bell from New Zealand wrote on 08 August 2026
Disappointing
We felt the place needed a really good clean and an update. There was hair everywhere and the showers were communal. Be aware, the kids slide is in a very shallow pool. My daughter hit her feet so hard on the bottom of the pool when landing, she couldn't walk properly for a week due to the pain. We felt the prices were also very expensive for what it they offered.
From Polynesian Spa - Family Pools
Thank you for taking the time to share your feedback. We’re sorry to hear your visit did not meet expectations. We have followed up with our Pools Operations Manager regarding your daughter’s experience on the slide. No incident or injury was reported to our lifeguard team on the day, and nothing was observed that resulted in an incident report being raised. There was also nothing reported to the duty manager that we could refer to. Unfortunately, CCTV footage from the date of your visit is no longer available for us to review further. The children’s slide does exit into a shallow section of the Family Pools, and signage displaying pool depths is positioned around the area. We are concerned to hear your daughter experienced ongoing pain following her visit and hope she has fully recovered. We have also passed your comments regarding cleanliness and the changing facilities to the team. Maintaining these areas throughout busy periods is important, and this feedback will be reviewed with our operations team. We appreciate you sharing your experience with us.
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Julia from New Zealand wrote on 10 August 2026
Fantastic customer service
Unfortunately, the family pools were closed for our visit. However, the front desk team had accommodated us with an upgrade to the deluxe lake spa area. Notwithstanding the upgrade, the staff on site were welcoming and lovely. The place is well kept despite the age and the change rooms are fully equipped and kept tidy & clean