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Gift Rafting Rotorua | Kaituna White Water Rafting Kaitiaki Adventures

4.9
490

Gift this fantastic experience, and create memories to last a lifetime.

Take on the challenge of a thrilling Rotorua Kaituna rafting adventure with Kaitiaki Adventures - Rotorua’s White Water Rafting Specialists.

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  • Gift any amount you would like towards Rafting Rotorua | Kaituna White Water Rafting Kaitiaki Adventures and hundreds of other New Zealand Experiences.
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Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme

Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme

4.9

490 reviews

Showing all 490 authenticated Bookme reviews

Matt from New Zealand wrote on 23 December 2025

Nice short rafting experience

It was a cool experience and the rafting lasts around 45 minutes only. Does not require much effort and we only rowed for some very short periods as you constantly have to stop and wait for other rafts.

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louiset30 from New Zealand wrote on 23 June 2026

Absolutely awesome

My fiancee and I had a wicked time, the staff were great and the experience was safe but great for a bit of adrenaline! The only downside is we would happily have done it again! I would highly recommend this rafting

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gagan42 from India wrote on 19 June 2026

super fun and must do activity

Kaituna White Water Rafting with Kaitiaki Adventures was a very good experience. There service was good. The guides were very experienced.

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Thara Peter from New Zealand wrote on 23 June 2025

Disrespectful behaviour by staff

“We experienced unprofessional and discriminatory behaviour from a staff member named Jack who was our guide during our first rafting trip. He was rude, frequently raised his voice at us, and made negative remarks directed at our group, while treating white customers more favourably. His conduct made the experience uncomfortable and disappointing.”

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From Rafting Rotorua | Kaituna White Water Rafting Kaitiaki Adventures

Kia Ora Thara, We're so sorry to hear about your experience, and we take comments like this seriously. Please know that we’ve addressed the matter directly with the team member involved and will be taking necessary action to make sure this doesn't happen again. At Kaitiaki, we’re committed to providing a safe, respectful, and memorable experience for everyone, and your input helps us uphold those standards. Thank you again for bringing this to our attention, if you are ever back in Rotorua we would love for a chance to host you, ON US, to show you the true Kaitiaki experience you should have received.

Ditty from Saudi Arabia wrote on 24 June 2025

Unfriendly Staff

It was a terrible experience for me and my friends. We were treated very badly by the staff named Jack. We were excited and had hoping for a fun and safe experience but unfortunately, we were disappointed with the staff's behavior. The guide seemed disinterested or not happy seeing our group and we were met with sarcasm or ignored. The unprofessional behavior from the staff made the trip stressful instead of enjoyable. I was visiting from overseas and it was my first ever activity in New Zealand but I was very disappointed.

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From Rafting Rotorua | Kaituna White Water Rafting Kaitiaki Adventures

Kia Ora DItty, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that things didn’t meet expectations, and please know your feedback is being taken very seriously. We’ve had a direct conversation with the team member involved and are taking the appropriate steps to ensure this kind of situation isn’t repeated. At Kaitiaki, we’re deeply committed to creating a safe, respectful, and unforgettable experience for all our manuhiri (guests). If you ever find yourself back in Rotorua, we’d love the opportunity to host you—our treat—and give you the true Kaitiaki experience you absolutely deserve.

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Qualmark Certification

This award identifies a business with a high level of professionalism, a keen awareness of the impact it has on the environment and a commitment to a customer centric approach.

This award is evidence of a sophisticated tourism business that consistently exceeds visitor expectations. Their proactive leadership and management ensure the business's focus on continuously improving their economic, social and environmental performance to create genuine, constantly evolving and sustainable tourism experiences.

This award recognises the best sustainable tourism businesses in New Zealand. It denotes exceptional customer experiences at the heart of everything the company does. This business is leading the way in making the New Zealand tourism industry a world class sustainable visitor destination.

When you see the Qualmark logo, your activity of choice is endorsed by New Zealand Tourism's official quality assurance organisation and backed by leaders in the industry. It's your trusted guide to iconic activities and experiences that are awarded for their exceptionally high level of quality, safety and sustainability.

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