Bookme ReviewTikapa Moana: Whales, Dolphins and Islands CruisePosted by Rajni from New Zealand on 18 Feb 2025

Dont book - always canceled without any notice

Rajni said... If you want to waste your time and money then go ahead and book this crusie. My booking was cancelled twice without any notice. I had called their office a day earlier to reconfirm if cruise is still on and was informed that cruise will definitely operate. Had booked uber and paid more then $50 to reach the pier only to be told on desk that trip is canceled. I asked the lady at the counter why werent we informed and she advised they in process of contacting customers. This lady is telling me at 08.45 am that they in process to inform customers that trip is canceled. If customers are to inform 24hrs prior fr cancellation why cant cmpany do the same. Had taken day off and wasted money on uber , asked if the cmpny can atleast refund 1 way uber on which cmpny advised they are not obliged as per fine writings on their conditions. Never going to trust this cruise and would highly recommend anyone reading this to never book as if number if traveooers are low 9/10 the cruise will b cancelled and youll be told excuses fr bad weather or swells at sea, while other cruise are running fine. If once cruise is canceled I'd understand but when it happens twice within a week theres something fishy . Just avoid this cruise unless you want to waste your time and money. Its just not worth it. Lady at the counter told me to send email together with uber cost and it shall be refunded but it never happened. Disgrace to New Zealanders and tourists.

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