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Rotorua & Taupo Explore New Zealand, Australia & Fiji!
Gift this fantastic experience, and create memories to last a lifetime.
Soak up the soothing healing benefits of a Deluxe Lake Spa at Rotorua Polynesian Spa...
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Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme
Great
jenniliciousss from
Taiwan
Great
jenniliciousss from
Taiwan
Great
jenniliciousss from
Taiwan
Bliss
alexandras9 from
NZ
Bliss
alexandras9 from
NZ
Memories
Lemau Cuthers from
NZ
Memories
Lemau Cuthers from
NZ
Memories
Lemau Cuthers from
NZ
Deluxe Spa
Aaron Pearson from
NZ
Deluxe Spa
Aaron Pearson from
NZ
Deluxe Spa
Aaron Pearson from
NZ
Beautiful & Relaxing
Moana from
NZ
Beautiful & Relaxing
Moana from
NZ
Un très bon moment de détente
Marion Tastard from
France
Un très bon moment de détente
Marion Tastard from
France
Lovely, relaxing location - but can be busy
stephenw12 from
United Kingdom
Lovely, relaxing location - but can be busy
stephenw12 from
United Kingdom
Soak and relax
Sheryl from
NZ
Soak and relax
Sheryl from
NZ
Soak and relax
Sheryl from
NZ
Nice spa experience
Holly Hilliard from
United Kingdom
Definitely relaxing!
blim from
Singapore
Martina
MARTINA POCHMANOVA from
Czech Republic
Martina
MARTINA POCHMANOVA from
Czech Republic
Martina
MARTINA POCHMANOVA from
Czech Republic
Must do for everyone
Kawhena Moeke from
Australia
Amazing
Sue from
NZ
Amazing Experience
Marianne from
NZ
Great place to relax
Arbe Jan from
NZ
Great place to relax
Arbe Jan from
NZ
I didn't want to leave
Ali Hogg from
Australia
I didn't want to leave
Ali Hogg from
Australia
I didn't want to leave
Ali Hogg from
Australia
Polynesian spa
Mark Tang from
NZ
Love to visit every time
yelenap from
NZ
Love to visit every time
yelenap from
NZ
Relaxation and vitality
Odessa Stewart from
NZ
Relaxation and vitality
Odessa Stewart from
NZ
Best place for spa
Minjung Kim from
NZ
Amazing experience!
briennal from
NZ
Fantastic
Sylvia from
NZ
Fantastic
Sylvia from
NZ
Fantastic
Sylvia from
NZ
Such an amazing place
stephan1e from
NZ
Such a lovely experience!
Sam Holland from
NZ
Peaceful
quintonw from
NZ
My first time experience
kimd22 from
NZ
Sisterly love
Priscilla from
NZ
Evening visit
Denise from
NZ
Authenticated Reviews & PhotosAll of our reviews are from people who have booked and paid for this activity thru Bookme
Showing all 385 authenticated Bookme reviews
From Polynesian Spa - Deluxe Lake Spa
Thank you for your lovely review! It's wonderful to hear that you made the most of the different pool temperatures and enjoyed a peaceful soak in our Deluxe Lake Spa. Taking time to unwind in our natural geothermal waters is such a special part of visiting Rotorua. We appreciate your recommendation and look forward to welcoming you back on your next visit!
praveenas2 from Canada wrote on 09 October 2026
Hot Spring Bliss
The facilities were clean and well maintained. The hot springs were worth every penny! Went in very sore, left feeling loose and happy! Highly recommend
From Polynesian Spa - Deluxe Lake Spa
Thank you for your lovely review and recommendation! Our natural geothermal mineral waters are a wonderful way to relax and ease tired muscles, so it's especially rewarding to hear you left feeling refreshed and rejuvenated. We appreciate your kind words and hope to welcome you back for another relaxing soak soon!
stephanies25 from New Zealand wrote on 25 September 2026
Relaxing Pools with a great view
I always enjoy visiting the Polynesian Spa. There are so many pools in the Deluxe Spa side, with such a great view. I also love the cold plunge pool. I will happily visit many more times!
From Polynesian Spa - Deluxe Lake Spa
Thank you for the 5-star review and thank you for continuing to visit us! The Deluxe Lake Spa is a beautiful spot to unwind, especially with the lake views and a refreshing dip in the cold plunge between soaks. We look forward to welcoming you back many more times.
brossie from New Zealand wrote on 05 October 2026
Could be better
Pools are lovely but the experience was not deluxe. We went in the evening so hate to think how noisy it would be in the day. Surprised to see children in the area and also so many people on their phones. Noisy as people were talking and playing videos without earphones and generally being inconsiderate. Heated loungers are lovely too. No staff visible in the area - it would be good to see the area monitored and people told to abide by the rules. We love Wai Ariki - that is a true deluxe experience!
From Polynesian Spa - Deluxe Lake Spa
Thank you for sharing your feedback. We’re pleased you enjoyed our geothermal pools and heated loungers, but disappointed that the atmosphere affected your overall experience. Our Deluxe Lake Spa welcomes guests of all ages, and we do ask everyone to respect the peaceful environment by keeping noise to a minimum and being considerate of others. Playing videos aloud is certainly not in keeping with the relaxing atmosphere we aim to provide. We appreciate your comments regarding staff visibility and monitoring, and will share these with our operations team. We recognise that a relaxing environment is an important part of the Deluxe Lake Spa experience, and we’re sorry we fell short of your expectations on this visit.
Tanya Wang from New Zealand wrote on 26 January 2025
Close early not 11pm
The facility is beautiful! BUT! We arrived at 9:30 PM, thinking the facility closed at 11:00 PM, which would give us nearly 1.5 hours to enjoy. We were informed that pool use needed to stop by 10:45 PM, which was fine since we’d need time to shower anyway. However, at 10:00 PM, we were suddenly told we had only 30 minutes left. As a result, we barely spent 40 minutes in the pool and spent the whole time worrying about the clock. Overall, it was a very disappointing experience.
From Polynesian Spa - Deluxe Lake Spa
Hi Tanya. Thank you for your feedback. We close at 11pm which means everyone needs to be showered, dressed and on their way out by then. We start our evening pool emptying and cleaning procedures at 11pm when our night maintenance crew comes on. You should have only been asked to vacate the pools and proceed to the changing rooms at 10:40/10:45 pm though which would have given you an extra 10 minutes. We will certainly bring this up to our pool management team. We are sorry to see that this made became anxious around time instead of enjoying your soak. Hopefully you can return for a really long soak and come visit us earlier in the day.
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sawakko from Japan wrote on 12 October 2026
最高でした
ホテルに湯船がなかったので、水着で入れる温泉を楽しみにしていました。温度の違う温泉を選んで入ることができ、最初はぬるめにゆっくりつかり、最後は熱めで温まることができました。デラックスプランは少し高いと思いましたが、人も少なくゆったり入れたので、選んで正解でした。また行きたいと思います。