Bookme ReviewWhitsunday Islands and Heart Reef Scenic Flight - 60 - 70minutes - Guaranteed Window SeatPosted by kellyvivian666 from Australia on 15 Jan 2025

Terrible Experience – Avoid at All Costs!

kellyvivian666 said... Terrible Experience with Fly Australia Charter – Avoid at All Costs! The entire experience was a rip-off, full of lies, and a complete waste of money. I recently booked the Whitsunday Islands & Reef Scenic Flight with Fly Australia Charter on 14 January 2025 (14:30–15:30), and it was a complete disaster. Before boarding, I inspected the plane and was shocked by its condition: The plane was small, old, and dirty. The windows were so filthy that visibility was significantly hindered. The overall state of the plane failed to inspire any confidence in the quality of the Scenic flight. I decided I could not board the plane under these circumstances and requested a refund for the two tickets I purchased. Unfortunately, the pilot’s response was shockingly unprofessional. He was rude, nasty, and argued with us in public for an extended time before outright refusing to refund our tickets. This refusal goes against consumer rights under Australian Consumer Law, as the service did not meet the advertised standards or any reasonable expectations. I would strongly advise anyone considering booking with Fly Australia Charter to think twice. They failed to provide a quality experience and handled the situation in a highly unprofessional manner. Avoid this company if you value your time, money, and peace of mind.

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